Terms of Service

1. Acceptance of these Terms

By using this website, requesting a quote, approving a proof or placing an order, you agree to these Terms. If you are ordering for a business, you confirm that you are authorised to bind that business. If you do not agree, do not place an order.

labelovable prints labels and stickers only. We do not sell, handle, store or ship cannabis or any cannabis product.

2. Customer-uploaded content

You are responsible for all artwork, logos, images, text, trademarks, data and other material you submit (“Customer Content”). You warrant that you own Customer Content or have all rights, licences and permissions needed for us to reproduce it, and that it does not infringe or misappropriate any copyright, trademark, right of publicity, privacy or other right of any third party.

You grant labelovable a limited, non-exclusive, royalty-free licence to use, reproduce, adapt (for example, resize, colour-manage or impose for printing) and print Customer Content solely to prepare proofs, produce and deliver your order, and keep records of it. We do not claim ownership of Customer Content. We will not use your artwork in our marketing without your separate written permission.

You will indemnify, defend and hold harmless labelovable from any claim, demand, loss, damage, cost or expense (including reasonable legal fees) arising from an allegation that Customer Content or Products made from it infringe or violate any intellectual-property or other right of a third party.

3. Label content and regulatory responsibility

You are solely responsible for the accuracy of all label content and for ensuring that your labels, packaging and products comply with every law and regulation that applies where your products are made, sold or shipped. This includes, without limitation, THC/CBD and other potency figures, serving information, required warning statements, universal or warning symbols, certificate-of-analysis (COA) data and QR codes, lot or batch numbers, dates, licence numbers, ingredients and allergen information, language requirements and any rules on packaging, child-resistance or appeal to minors.

labelovable prints Products as supplied and approved by you. We do not review artwork for legality, regulatory compliance or factual accuracy, and any formatting help we give is not a compliance review.

Our label templates, country and state guides, “laws by region” pages and any other information on this site are general information only. They may be incomplete or out of date and are not legal advice. Always confirm current requirements with your regulator or a qualified professional.

4. Right to refuse or cancel orders

We may refuse, pause or cancel any quote or order, before or after acceptance, at our discretion, including if we reasonably believe the design infringes a third party’s rights; is unlawful, deceptive, hateful, obscene or otherwise offensive; is designed to appeal to children; or is intended for use or sale in a jurisdiction where the product or its sale is illegal. If we cancel an order you have paid for before production, we will refund the amount paid for that order.

5. Proofs and approval

Production begins only after you approve a digital proof. You must check every proof carefully, including spelling, numbers, potency data, warnings, symbols, barcodes and QR codes, colours, dimensions, shape and cut lines.

Your approval confirms the proof is correct. Errors in an approved proof, including errors in content you supplied, are your responsibility. Any reprint to correct them is a new, chargeable order.

On-screen and digital proofs show layout and content only; they cannot exactly reproduce printed colour, material or finish.

6. Custom products, defects and remedies

All Products are made to order and are non-refundable, except as stated in this section.

If Products have a manufacturing defect caused by us (for example, misprinting compared with the approved proof, incorrect material, or faulty cutting), you must notify us within 14 days of delivery and include clear photos of the defect and the packaging. If we confirm the defect, we will, at our option, reprint the affected Products or refund the amount paid for them. This is your sole and exclusive remedy for defective Products. We may ask you to return samples or the affected Products.

7. Colour and material variance

Colours may vary between screens, proofs, production runs, materials and finishes. Slight variations in colour, registration, cut position, size and finish (for example foil, holographic or soft-touch effects) are normal in commercial printing and are not defects. If exact colour matching is critical, tell us before you approve the proof.

8. Turnaround

Turnaround times are estimates in business days, starting after proof approval and receipt of full payment, and do not include shipping time. Estimates are not guaranteed, and we are not liable for delays, including those caused by events beyond our reasonable control.

9. Shipping and risk of loss

Shipping times are carrier estimates and are not guaranteed. Risk of loss or damage passes to you when Products are handed to the carrier. You are responsible for providing a correct delivery address and for any customs duties, import taxes and fees. We will help you file a claim with the carrier for loss or damage in transit.

10. Payment

Orders must be paid in full before production begins. We do not offer credit terms, invoicing on account or deferred payment.

11. Prices and currency

Prices shown on this website, including the instant calculator, are estimates until confirmed in your final quote or proof. Amounts shown in currencies other than the base price currency are approximate conversions for convenience. The final charge is the amount, in the currency, shown at checkout or on your final quote; your bank or card provider may apply its own exchange rates or fees.

12. Disclaimer of warranties

Except for the remedy in section 6, the website, information and Products are provided “as is” and “as available”. To the fullest extent permitted by law, labelovable disclaims all other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and that Products or labels will meet any legal or regulatory requirement.

13. Limitation of liability

To the fullest extent permitted by law, labelovable’s total liability for any claim relating to an order, the Products or this website is limited to the amount you paid for the specific order giving rise to the claim.

labelovable is not liable for any indirect, incidental, special, consequential, exemplary or punitive damages, including product recalls, relabelling or repackaging costs, regulatory fines or penalties, seized or unsaleable inventory, lost profits, lost revenue, loss of goodwill or business interruption, even if advised of the possibility of such damages.

Some jurisdictions do not allow certain limitations, so some of these limits may not apply to you.

14. Indemnification

You will indemnify, defend and hold harmless labelovable and its owners, staff and contractors from any claim, demand, loss, liability, fine, cost or expense (including reasonable legal fees) arising from Customer Content; your label content or its regulatory compliance; your products and their sale, packaging or use; or your breach of these Terms or of any law.

15. Governing law and venue

These Terms are governed by the laws of the State of Texas, USA, without regard to its conflict-of-laws rules. Any dispute arising from these Terms or an order will be brought exclusively in the state or federal courts located in the State of Texas, and you consent to their jurisdiction.

16. Changes to these Terms

We may update these Terms from time to time. The updated version will be posted on this page with a new “Last updated” date. Changes apply to orders placed after they are posted; the Terms in effect when you placed an order apply to that order.

17. General

If any part of these Terms is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. These Terms, together with your final quote and approved proof, are the entire agreement between you and labelovable for an order.

18. Reviews and user-generated content

If you post a review, rating, photo or other content on our website (“user content”), you confirm that it reflects your genuine experience, that you own or have permission to use any photos you upload, and that it does not contain other people’s personal information without their consent or anything unlawful, misleading or offensive.

You keep ownership of your user content. You grant labelovable a non-exclusive, worldwide, royalty-free licence to host, store, copy, resize, display and publish it on our website and our own channels in connection with our services, together with your display name and optional company name, until it is removed.

All reviews are moderated before they are published. We may approve, decline or remove any user content at any time at our discretion, including content that appears fake, promotional, off-topic or in breach of these Terms. We do not change the wording of reviews; we either publish or decline them.

You can ask us to remove your review and photos at any time by emailing hello@labelovable.com; we will delete them from our website and storage within a reasonable time.

19. Contact

Questions about these Terms? Email us at hello@labelovable.com.